twitter facebook youtube

REPAIR AND RETURN INFORMATION

Repairs
If a repair is required, contact This email address is being protected from spambots. You need JavaScript enabled to view it. at American Fibertek for a Return Material Authorization (RMA) number providing as much of the following information as possible:

  1. Model Numbers(s) and Serial Number(s) *Required
  2. Date of shipment, P.O. number, or American Fibertek invoice number
  3. Details of the problem or damage *More detail the better
  4. Full contact information
    • Company Name
    • Contact Name
    • Shipping Address
    • Billing Address
    • Phone Number
    • Email Address

RMA numbers are valid for thirty (30) days from date of issue. All products must be returned during this period. Product received after this date will be classified as non-returnable and sent back at shipper’s expense.

NOTE: A Minimum charge of $ 50.00 for bench time will apply to all non-warranty repairs.

Credit Returns
Contact This email address is being protected from spambots. You need JavaScript enabled to view it. at American Fibertek. No unauthorized returns will be accepted. Products can qualify for a credit return if they have not been used, are in the original cartons and are not more than 6 months old. These products are subject to 25% restock fee. All credit returns must have approval and authorization prior to shipment.

A return authorization number ( RMA # ) must be obtained and material must be in original cartons with the RMA # clearly noted on the outside of the package. Items that AFI designates as non-standard, special order items, fiber optic cable accessories and fiber optic cable assemblies are not returnable. Upon approval credit amount will be posted to the customers account and will be the net amount after applicable restock fee, and will be applied toward credit or exchange only.

Shipping Information
Ship freight prepaid to:

American Fibertek Inc.
120 Belmont Drive
Somerset, NJ 08873-4243.

Attn: RMA#_________

 

Category: About afi